Which of the following describes proper behavior when a resident asks for help?

Which of the following describes proper behavior when a resident asks for help?

• A. Respond promptly and politely.
• B. Ignore the request and continue with tasks.
• C. Mock the resident to lighten the mood.
• D. Argue about the task's importance.

Answer: (A)

Prompt and polite response when a resident asks for help is essential. This approach shows respect for the resident’s needs and supports safety and dignity in care. A CNA should recognize that timely assistance reduces risk of falls, confusion, or discomfort and aligns with person-centered care. Ignoring the request can lead to harm and erode trust, while mocking or belittling the resident undermines their dignity and creates distress. Arguing about the task’s importance wastes time and can escalate frustration. So, responding promptly and politely is the best way to meet the resident’s needs and uphold professional standards.

Prompt and polite response when a resident asks for help is essential. This approach shows respect for the resident’s needs and supports safety and dignity in care. A CNA should recognize that timely assistance reduces risk of falls, confusion, or discomfort and aligns with person-centered care. Ignoring the request can lead to harm and erode trust, while mocking or belittling the resident undermines their dignity and creates distress. Arguing about the task’s importance wastes time and can escalate frustration. So, responding promptly and politely is the best way to meet the resident’s needs and uphold professional standards.