Which of the following demonstrates a barrier to communication?

Which of the following demonstrates a barrier to communication?

• A. NA uses medical terminology with the resident.
• B. NA speaks clearly using a professional tone of voice.
• C. NA asks the resident to repeat a sentence.
• D. NA speaks the same language as the resident.

Answer: (A)

Using medical terminology with the resident creates a barrier because it introduces words the resident may not know, making it hard for them to grasp the message. Clear, plain language helps ensure understanding, which is essential for safe care. When the nursing assistant uses jargon, the resident might misunderstand or miss important instructions, leading to errors or dissatisfaction. The other behaviors support communication: speaking clearly with a professional tone makes the message easier to hear and trustworthy; asking the resident to repeat a sentence is a helpful step to confirm understanding; and speaking the same language removes a language barrier, improving comprehension. Therefore, using medical terminology with the resident best demonstrates a barrier to communication.

Using medical terminology with the resident creates a barrier because it introduces words the resident may not know, making it hard for them to grasp the message. Clear, plain language helps ensure understanding, which is essential for safe care. When the nursing assistant uses jargon, the resident might misunderstand or miss important instructions, leading to errors or dissatisfaction. The other behaviors support communication: speaking clearly with a professional tone makes the message easier to hear and trustworthy; asking the resident to repeat a sentence is a helpful step to confirm understanding; and speaking the same language removes a language barrier, improving comprehension. Therefore, using medical terminology with the resident best demonstrates a barrier to communication.