Which action best demonstrates respectful communication with a resident?

Which action best demonstrates respectful communication with a resident?

• A. The NA checks her phone while the resident talks.
• B. The NA places her phone away and makes eye contact while listening.
• C. The NA frowns and interrupts the resident.
• D. The NA speaks loudly to ensure the resident hears.

Answer: (B)

Respectful communication means giving full attention to the resident and using cues like eye contact to show you are listening. Placing the phone away and making eye contact while listening demonstrates you’re focused on the resident, treats their words with importance, and supports clear understanding. These actions strengthen trust and ensure you pick up on both what they say and how they feel through facial expressions and tone. Other behaviors undermine respectful communication: checking the phone during a conversation signals distraction; interrupting with a frown signals disapproval and stops the resident from sharing; speaking loudly can feel patronizing and may embarrass the resident. The best approach is being present, putting devices aside, and listening attentively with eye contact.

Respectful communication means giving full attention to the resident and using cues like eye contact to show you are listening. Placing the phone away and making eye contact while listening demonstrates you’re focused on the resident, treats their words with importance, and supports clear understanding. These actions strengthen trust and ensure you pick up on both what they say and how they feel through facial expressions and tone. Other behaviors undermine respectful communication: checking the phone during a conversation signals distraction; interrupting with a frown signals disapproval and stops the resident from sharing; speaking loudly can feel patronizing and may embarrass the resident. The best approach is being present, putting devices aside, and listening attentively with eye contact.