In restorative care, when a resident experiences a setback, the NA should:

In restorative care, when a resident experiences a setback, the NA should:

• A. Encourage the resident to hurry to finish tasks.
• B. Recognize that setbacks occur and reassure the resident.
• C. Take over the task completely to ensure speed.
• D. Tell the resident there is no hope.

Answer: (B)

Setbacks in restorative care are common and should be handled with supportive, calm communication. The NA should recognize that delays or difficulties happen, and reassure the resident that progress continues with steady effort. This kind of response helps maintain motivation, preserves self-esteem, and encourages the resident to stay engaged with the plan. It also invites discussion about any barriers and allows for safe adjustments. Rushing to finish tasks or taking over completely undermines the resident’s independence and confidence, while telling them there is no hope is demoralizing and inappropriate.

Setbacks in restorative care are common and should be handled with supportive, calm communication. The NA should recognize that delays or difficulties happen, and reassure the resident that progress continues with steady effort. This kind of response helps maintain motivation, preserves self-esteem, and encourages the resident to stay engaged with the plan. It also invites discussion about any barriers and allows for safe adjustments. Rushing to finish tasks or taking over completely undermines the resident’s independence and confidence, while telling them there is no hope is demoralizing and inappropriate.